We ship with Australia Post as well as Sendle for standard delivery. Orders are despatched within the following business day from when the order was placed. with the delivery times below
Delivered within 3-5 working days (Metro Areas)
Delivered within 5-10 working days (Rest of Australia)
*Remember to select Standard domestic shipping at checkout if you would like this option.
We ship with different express operators to provide you with the best solution at the time you order. Orders are despatched generally within the following business day from when the order was placed. General delivery times are below:
$15.00 flat rate Australia wide
Delivered within 2-3 working days (Metro Areas)
Delivered within 4 working days (Rest of Australia)
*Remember to select Express domestic shipping at checkout if you would like this option.
We work with 12 couriers internationally now to ensure we deliver on cargo planes during Covid-19. Orders are despatched within the following business day from when the order was placed. General delivery times are below:
*COVID-19 UPDATE we closely monitor freight lanes with our partner network and are monitoring flights as well as any backlogs, restrictions or extremely high pricing. Hence why we work with 12 courier companies globally to hand select the best at the time.
We therefore update our rates weekly according to the current situation. If in doubt please speak with one of our friendly livechat team who are able to assist.
Rates and delivery timeframes as of 30th April 2020 - All flat rates below
Customs Fees
International delivery costs do not include any taxes or duties applied by the destination country. These additional charges (if applicable) are the sole responsibility of the delivery recipient. It is advised to contact your local customs office for any information on what these charges may be.
Please note that in accordance with Australia Post, we are required to declare the exact value and status of each parcel. We are also prohibited by law from identifying an order as a gift for export purposes.
If you decline to pay the applicable taxes and duties and your order is returned, initial shipping costs will not be refunded. If you have any questions about this, please email us at orders@elouraaustralia.com
Delivery of International Orders
A signature is required for international deliveries and it is the sole responsibility of the receiver to provide an address where someone will be available to receive and sign for the parcel. Please note that international couriers will NOT leave a parcel unattended. Should a parcel be returned to ELOURA due to any of the following reasons, and a re-delivery requested by the recipient, a fee of AUD$30 will apply:
Multiple unsuccessful delivery attempts
Failure by the recipient to contact the delivery service in their receiving country to arrange a re-delivery
If a parcel remains unclaimed by the recipient
Failure to pay duties/taxes applicable to the receiving country
Should a refund be requested due to any of the above reasons for the return, the initial shipping charge will not be refunded.
Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at orders@elouraaustralia.com.